Delivery & Returns Policy.
All Returns to: Gerni NI Ltd, Ballycastle Rd Ind Est, Coleraine, N.Ireland BT52 2EB
Please enclose a copy of the original invoice.
Some items may require special delivery that is not covered by our general carriage rates and will be quoted before the order is processed.
All deliveries are subject to stock and availability.
Please note none of the delivery schedules is guaranteed, see Terms & Conditions for more detail. No refunds for non-delivery on time.
Please return you item/s back to us within 14 days of receiving your item/s in the condition that you have received it. Your item\s will be inspected by our team and considered for an approved or unapproved return.
Your approved return will be placed back into our stock management system and a refund of the item price paid will be refunded in full within 7 days of the item being approved for return.
In the unlikeliness of your item being unapproved, we will provide a clear explanation of why your items have been rejected in writing.
Please note: All returns are paid for by the customer, refunds for any shipping costs will not be refundable unless a mistake is made by us or if an item is faulty.
Your Order:
Thanks for ordering we hope that your order is as you desired, that everything went smoothly and that it reached you in a timely fashion.
If There’s An Error:
If for some reason your order is not right. We will explain the steps to take.
Wrong Size:
If the item is the wrong size and does not fit. You can return the item to us and we can despatch the amended size you require. We can only do this if they are unworn and in original condition with all stickers and tags attached if in a box make sure no stickers or labels are put on the box, please do not send any item back that has been worn or in original condition, we will not credit them.
It is up to you how to return them, but we recommend at least using a recorded service, we cannot be responsible for items we haven’t received back.
Damaged or Incorrect:
If you have received an item that is damaged or not as described please contact one of our Customer Service Operators who will gladly try and get to the bottom of what’s gone wrong.
Faulty:
If you have a fault under the manufacturer’s warranty please return them to us for inspection, manufacturer’s warranty covers failure of the product and or materials used in the product, it does not cover fair wear and tear, products damaged in use, i.e. toes worn out due to kneeling when the product does not have a scuff cap, if you are unsure of the right product for your application please call us we will gladly give the best advice we can.
Water Resistant
Many boots are described as water resistant, they are not waterproof.
